1. The service
That’s Booked Up provides tools for beauty and appointment-based professionals to manage enquiries, client conversations, booking requests, calendars, deposits, reminders and AI-assisted intake. Features can depend on the plan, connected providers and the professional’s own configuration.
2. Your account and business information
You are responsible for keeping your sign-in credentials secure and for providing accurate business, service, availability, pricing, cancellation, rescheduling and payment information. You must not use another person’s account without permission.
3. AI-assisted conversations
The service may use artificial intelligence to help answer enquiries and collect booking information. AI output can be incomplete or incorrect. You remain responsible for your professional services, policies, pricing, availability and decisions about whether to accept or perform a service.
The platform is designed to allow a client to ask for the professional and to route situations needing professional judgment to a human. Do not rely on the AI for medical diagnosis, emergency guidance or other decisions requiring regulated professional judgment.
4. Clients and lawful use
You are responsible for using the platform lawfully and for having the rights or permissions needed to provide client information, messages, reference images and other content to the service. Do not use That’s Booked Up for unlawful, deceptive, abusive, infringing or harmful activity.
5. Payments and deposits
Client deposits and platform subscription payments may be processed by third-party payment providers. You are responsible for the prices, deposit rules, refund decisions and tax obligations connected to your business unless the service expressly states otherwise. A payment-provider status or webhook can occasionally be delayed, so payment records may require reconciliation before action is taken.
6. Connected services
You may connect third-party services such as Instagram/ManyChat, Stripe, email providers, AI providers and calendar services. Their own terms and availability also apply. A third-party outage or restriction can temporarily affect related features in That’s Booked Up.
7. Subscription, cancellation and changes
Paid plans, prices and included features are shown at purchase or in the billing area. You may cancel according to the billing terms shown for your subscription. We may change features or pricing for future billing periods, with notice where reasonably required.
8. Availability and service changes
We work to keep the service available and reliable, but uninterrupted operation is not guaranteed. Maintenance, provider outages, security incidents or network failures can temporarily affect messages, payments, email, AI or booking features.
9. Data and privacy
Our Privacy Policy explains what information is processed, why it is used, retention practices, service providers and available data controls. You are responsible for your own privacy notices and obligations to your clients where applicable.
10. Suspension and termination
We may restrict or suspend access when reasonably necessary to protect the service, users, clients or connected providers, including for suspected abuse, security risk, non-payment or material violation of these Terms. Account deletion and recovery options are described in the product and Privacy Policy.
11. Responsibility and limitations
You are responsible for reviewing important client, booking and payment information before relying on it. To the extent permitted by applicable law, the service is provided without a guarantee that every automated message, provider delivery, integration or AI response will be error-free.
12. Updates to these Terms
We may update these Terms as the product changes. When a material version changes, professional accounts may be required to review and accept the new version before continuing to use the workspace.
13. Contact
Questions about these Terms can be sent to support@thatsbookedup.com. Privacy requests can be sent to privacy@thatsbookedup.com.